Cancellation & Rescheduling Policy

Effective Date: July 31, 2025

At Poriscar, we value your time and appreciate your trust in our doorstep car wash services. We understand that plans can change, so we’ve made our cancellation and rescheduling policy simple and customer-friendly.

Free Cancellation Window

You can cancel or reschedule your service at least 60 minuts before your scheduled appointment time at no cost.

Late Cancellations / No-Shows

If a cancellation is made less than 60 minutes before the scheduled time, or if our team arrives and the service cannot be completed due to customer unavailability:

  • The booking will be marked as a no-show

  • You may be charged a minimum visit fee

Late Cancellation Charges:

  • For Quick Wash
    and Phantom Clean
    , a cancellation fee of ₹60 will be deducted

  • For Premium Elite
     and Gold Class, a cancellation fee of ₹120 will be deducted

Repeated no-shows may result in refusal of future service.

How to Cancel or Reschedule

To cancel or reschedule your booking:

  • Message us directly on WhatsApp

  • Or use the contact form on our website

Please include:

  • Your Name

  • Booking ID

  • Phone Number

Refund Policy (If Applicable)

Since payments are made after service, no refund is typically required. However, if you pre-paid through a special promotion or bulk plan:

  • Refunds will be Credited to your bank account within 5-7 working days

  • You may contact us for support via WhatsApp

Subscription Payment, Cancellation & Refund Policy

All subscription plans purchased on PorisCar are available on a prepaid basis only. Cash on Delivery (COD) or pay-after-service options are not available for subscription purchases.

At the time of purchasing a subscription, the customer must pay the full subscription amount in advance for the selected subscription duration. For example, if a customer purchases a multi-month subscription plan, the full amount for the selected period must be paid at the time of purchase.

If a customer chooses to cancel the subscription before the subscription period is completed, PorisCar will calculate the used portion of the subscription before processing any refund. The deduction may include:

  1. The number of days the subscription was active or used.

  2. The number of car wash services already used under the selected subscription plan.

  3. Any applicable service charges, payment gateway charges, discounts, offers, or benefits already used by the customer.

After deducting the used subscription value and applicable charges, the remaining eligible amount will be refunded to the customer.

Refunds, if applicable, will be processed within 14 working days from the date of cancellation approval. The refund will be made to the original payment method or any other method approved by PorisCar.

PorisCar reserves the right to verify the customer’s subscription usage, service history, and payment details before approving any cancellation or refund request.

No refund will be provided for services that have already been completed, used, or scheduled and attended by the PorisCar team.

Changes to Terms

We may update these terms at any time. Updates will be posted on this page with the new effective date.

Need Help?

We’re always here to assist.
Email – help@poriscar.com